Dynamics 365 solution for supporting people in Covid-19

Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand ...
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How Dynamics 365 can help you grow business during pandemic like Covid-19?

I have never thought that how my skills (combination of lead auditor and lead implementor of ISO 27001:2013 and Dynamics ...
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Omnichannel for Customer Service – Teams Integration

Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many ...
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Resolve issues using Solution Health Hub in Dynamics 365

Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with ...
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How to implement drip marketing automation using Dynamics 365 Marketing?

Dynamics 365 Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, ...
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How to upgrade Project Service Automation and Field Service to latest version?

A lot of customers are now getting emails to upgrade their Project Service Automation (PSA) and Field Service (FS). Since ...
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FedEx Utility

FedEx utility is a solution built on top of Dynamics 365 CE which seamlessly integrate Dynamics 365 CE with FedEx ...
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Heuristic Approach for Customer Experience Management (CXM)

Customer experience management (CXM) is the collection of processes a company uses to track, oversee and organize every interaction between ...
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Digital Transformation using Dynamics 365

Dynamics 365 is no more a traditional Microsoft Product Suite. Let’s not focus on traditional license selling, selling Dynamics 365 ...
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Telecom to Spark: A journey of customer experience

Communication is the backbone for every single person on the planet to achieve more. And effective communication becomes the need ...
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