Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we developed and presented solution based on Dynamics 365 and Microsoft 365 to help and support people during Covid-19. It could be financial hardships, stress and anger management, or domestic violence. You name it… Read more
I have never thought that how my skills (combination of lead auditor and lead implementor of ISO 27001:2013 and Dynamics 365 Consultant) can be more useful to organizations in not just saving their businesses but help them grow during crisis. It is no surprise that during the world crisis of Covid-19 businesses struggled to grow.… Read more
Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation. The video below will explain how to configure the Teams channel. You can also use… Read more
Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with your Dynamics 365 environment. The Solution Health Hub runs rules within an instance to validate the environment’s configuration, which might change over time through natural system operations. Some of the rules are specific to Sales,… Read more
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