This has never been so exciting for me yet again, Microsoft has moved one step ahead in making the planet successful amidst global pandemic of COVID-19. Microsoft has organized a business application virtual launch event to announce the upcoming new features. Additionally, it has launched ready to use emergency response sample solution for situations like global pandemic COVID-19.

Whilst, the complete list of features set can be explored Dynamics 365 and Power Platform 2020 release wave 1 plan, some of the highlights of the new capabilities are mentioned here.

Seamless B2C and B2B customer journeys across sales, marketing, and service

With customer data platform (CDP), and a bundle of third party data connections, you now can enrich customer’s data and profile in real-time. Organizations can take stronger, real-quick, rational business decisions by unlocking the out of box AI templates for churn, customer lifetime value, and next best action recommendations, as well as enable deeper insights with Microsoft Azure Synapse Analytics.

With new features set, Microsoft has something for everyone. Unlock the potential of advanced AI-powered predictive sales forecasting and a new sales acceleration hub for inside sellers. Integration and collaboration are key. Using Microsoft Forms Pro, Marketers can enhance campaigns with more personalized and sophisticated email messages, integrated surveys, and aggregated data and segments from Customer Insights. Besides, service centers benefit from centralized scheduling capabilities for dispatchers to schedule technicians and new omnichannel capabilities to reach customers on their preferred channels.

Seamless omnichannel retail experiences

With new Dynamics 365 Commerce, that delivers an end to end retail solution that helps organizations deliver personalized, omnichannel experiences through advanced e-commerce capabilities, intelligent product recommendations, and enhanced clienteling.

Intelligent and proactive solutions for supply chain management

Connecting back-office applications with front end scenarios and giving more real-time visibility of inventory stocks in your warehouses by delivering predictive insights and intelligence from AI, IoT, and mixed reality to your organization across planning, production, inventory, warehouse, transportation management, and asset management.

A lot of out-of-the-box IoT capabilities that leverages Azure IoT Hub to connect signals from mission-critical assets with business transaction data. This enables manufacturers to improve uptime, throughput, and quality by proactively managing shop floor and equipment operations with a real-time view of their entire production and stock.

Awesome, the feature is, Supply Chain Management now integrates with Dynamics 365 Field Service to help reduce downtime of geographically dispersed mission-critical assets by automating field service operations, as well as Microsoft Dynamics 365 Guides to train your workforce faster, more effectively, and in some cases, more safely using mixed reality learning experiences.

New ways to analyze, act and automate using Power Platform

Power Apps is one of the first low-code no-code platforms that makes it possible for everyone to build mixed reality applications. Robotic Process Automation (RPA), Power Automate will help organizations and its business users to configure and automate a lot of legacy app and business processes using UI based capabilities.

With hundreds of millions of augmented reality capable mobile devices in the hands of business users, every Power Apps maker will be able to leverage the power of mixed reality to extend their apps with the ease of drag-and-drop development. With these new capabilities, makers can start to digitize workflows in physical space in new and innovative ways.

To learn more watch out Microsoft Business Application Virtual Launch event by clicking here

Source: Blog of James Phillips