Over the period of last few years the technology has changed drastically, which has helped every person and every organisation on the planet to achieve more. And this has been possible with a constant effort of collaboration to each other with continuous learning, leveraging experiences and infusing in to the growing process.
“Knowledge is the only tool of production, which is not the subject to diminishing returns”.
As we have grown stupendously, and evolving rapidly with more productivity and efficiency; it is my small effort to create this blog to share my learning and learn from all your experiences.
Being Dynamics 365 professional, my blog is focused towards how Microsoft Dynamics business applications can help communities to attain the desired business objectives.
All Blog posts and samples in this site reflecting my personal views and opinions. Those views and opinions are solely mine and doesn’t represent the views or opinions of my employer(s), clients, associates or Microsoft.
Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we developed and presented solution based on Dynamics 365 and Microsoft 365 to help and support people during Covid-19…. Continue Reading →
I have never thought that how my skills (combination of lead auditor and lead implementor of ISO 27001:2013 and Dynamics 365 Consultant) can be more useful to organizations in not just saving their businesses but help them grow during crisis…. Continue Reading →
Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation…. Continue Reading →
Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with your Dynamics 365 environment. The Solution Health Hub runs rules within an instance to validate the environment’s configuration, which might… Continue Reading →
Dynamics 365 Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 Sales, and has built-in business intelligence. However, there are some real-world challenges which are yet… Continue Reading →
A lot of customers are now getting emails to upgrade their Project Service Automation (PSA) and Field Service (FS). Since early 2019, Microsoft has communicated Field Service (online) and Project Service Automation end of life for web-client based versions of… Continue Reading →
Heuristic Approach for Customer Experience Management (CXM)
Digital transformation using Dynamics 365
Telecom to Spark: A journey of customer experience
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