Over the period of last few years the technology has changed drastically, which has helped every person and every organisation on the planet to achieve more. And this has been possible with a constant effort of collaboration to each other with continuous learning, leveraging experiences and infusing in to the growing process.
“Knowledge is the only tool of production, which is not the subject to diminishing returns”.
As we have grown stupendously, and evolving rapidly with more productivity and efficiency; it is my small effort to create this blog to share my learning and learn from all your experiences.
Being Dynamics 365 professional, my blog is focused towards how Microsoft Dynamics business applications can help communities to attain the desired business objectives.
All Blog posts and samples in this site reflecting my personal views and opinions. Those views and opinions are solely mine and doesn’t represent the views or opinions of my employer(s), clients, associates or Microsoft.
Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation…. Continue Reading →
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