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FedEx utility is a solution built on top of Dynamics 365 CE which seamlessly integrate Dynamics 365 CE with FedEx without any code. It lets business users create outbound shipments and track incoming shipments right within Dynamics 365 CE. Users can also create multiple shipments in a single click, auto-calculate shipment charges and print shipment labels from Dynamics 365 CE. Download from Appsource Keep on reading!

Customer experience management (CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer life-cycle (reach, acquisition, conversion, retention, and loyalty). The goal of CXM is to optimize interactions from the customer’s perspective and, as a result, foster customer loyalty. Keep on reading!

Dynamics 365 is no more a traditional Microsoft Product Suite. Let’s not focus on traditional license selling, selling Dynamics 365 requires consulting or smart sales. Sellers need to make a concerted effort to understand the metrics and challenges within a specific industry then the business of the potential customer and finally the stakeholders within those businesses. This will dramatically increase your conversion rates. Keep on reading!

Yes, speech to text is a great potential feature of Dynamics 365 CE. I just did the PoC and it was amazing to see how voice memos can be converted to text using Azure cognitive services in real time. Of-course, it has its own learning curve to be one of the cool IPs, but it still works fine and suffice the requirement. It can also let users to choose capabilities like capitalization, punctuation, and normalization. It does support multiple languages. Keep on reading!