Over the period of last few years the technology has changed drastically, which has helped every person and every organisation on the planet to achieve more. And this has been possible with a constant effort of collaboration to each other with continuous learning, leveraging experiences and infusing in to the growing process.

“Knowledge is the only tool of production, which is not the subject to diminishing returns”.

As we have grown stupendously, and evolving rapidly with more productivity and efficiency; it is my small effort to create this blog to share my learning and learn from all your experiences.

Being Dynamics 365 professional, my blog is focused towards how Microsoft Dynamics business applications can help communities to attain the desired business objectives.

All Blog posts and samples in this site reflecting my personal views and opinions. Those views and opinions are solely mine and doesn’t represent the views or opinions of my employer(s), clients, associates or Microsoft.

Considerations when extracting Dynamics 365 Marketing Insights

There has been a direction from Microsoft to use real-time marketing for implementations unless there is an absolute need for outbound marketing. That means the focus of the product roadmap is to bring all the functionalities in outbound marketing into… Continue Reading →

Google analytics integration with Dynamics 365 Marketing via UTM tagging

As the email atomizing using UTM tags is still under review, the below illustration is purely a manual way of meeting the needs of our customers to integrate google analytics with Dynamics 365 Marketing using UTM tagging. Requirements: Dynamics 365… Continue Reading →

Design considerations and best practices of EDI implementation in Dynamics 365

Implementing electronic-data-interchange (EDI) is really the most basic step on the road to the digitalization of the company’s supply chain. It is, however, an important one because if the information and the method of transmission are not up to par… Continue Reading →

Dynamics 365 Marketing: How to re-order the columns in outbound emails for mobile view?

Recently, I got the following business problem from my customer. Business problem: Re-order the columns for display in mobile view. Below is the scenario that they wanted to achieve. That is the image should always be on top if an… Continue Reading →

How the government policies may impact the cost of logistics and improve the supply chain?

Recently, I read a wonderful article on #mint about “How the new warehousing policy will transform India’s logistics.” It is quite interesting to know that, The government has proposed a new warehousing policy that will set the roadmap for the… Continue Reading →

SCM: How supply chain works during cash flows disruptions? – The Greensill Debacle

The Story Picture this. You own a supermarket, but you’re running short of cash. You have to stock new items, but your suppliers are seeking better payment terms. They’re expecting you to come through. But business isn’t booming and you… Continue Reading →

Dynamics 365 solution for supporting people in Covid-19

Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we developed and presented solution based on Dynamics 365 and Microsoft 365 to help and support people during Covid-19…. Continue Reading →

How Dynamics 365 can help you grow business during pandemic like Covid-19?

I have never thought that how my skills (combination of lead auditor and lead implementor of ISO 27001:2013 and Dynamics 365 Consultant) can be more useful to organizations in not just saving their businesses but help them grow during crisis…. Continue Reading →

Omnichannel for Customer Service – Teams Integration

Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation…. Continue Reading →

Resolve issues using Solution Health Hub in Dynamics 365

Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with your Dynamics 365 environment. The Solution Health Hub runs rules within an instance to validate the environment’s configuration, which might… Continue Reading →

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